Select Headhunter, on behalf of our esteemed client in the Finance Services, is seeking a dynamic and experienced Chief Operating Officer (COO) to be based in Jakarta, Indonesia. This is an exceptional opportunity for a strategic and results-driven leader to contribute to the company’s next phase of growth and impact.
Job Responsibilities:
Management of Commercial Team:
Lead the commercial team to achieve growth and quality of business with specific targets.
Set the targets of all the commercial team and coach them on target setting and achievement.
Monitor and supervise the commercial team to achieve targets with quality.
Work with HR to create a strong and effective team, with involvement in recruiting, hiring, training, coaching/mentoring, supporting, and motivating the commercial team.
Set performance targets and incentives for all members of the commercial team in collaboration with HR.
Set organizational performance targets together with the CEO and the Executive Management Team.
Assess and monitor to ensure products meet demand, stay competitive, and are effectively rolled out with full understanding of staff.
Maintain a high standard of discipline and teamwork in all the commercial team, and take necessary actions to ensure that all staff in Branches are performing according to - and even over – expectations.
Contribute to the development of a performance management system and effectively implement the system to ensure high performance across all staff in Branches.
Develop annual plans and budgets for the commercial team, and supervise to achieve annual targets.
Ensure that a strong corporate culture to promote cooperation, efficiency, service quality, and high ethical standards in the delivery of financial services is implemented.
Lead the commercial team to have disbursement planning, and support them to increase the outstanding loan portfolio.
Assist the Institution to have a proper model (business, commercial, credit, collections, financial, digital model).
Credit Portfolio Management:
Monitor if policies, norms, and procedures are accurately applied across all levels; provide an adequate level of control to ensure that the entire loan process is working according to procedures.
Analyse together with relevant departments what factors are affecting delinquency rates at the different areas and levels, and develop recovery strategies.
Emphasize and give proper guidelines to the branches on day-to-day problems, together with their Managers.
Lead the process to update Operations Manual twice a year, and to perform periodic updates, based on the requirements of the business.
Ensure compliance with regulatory and statutory provisions regarding credit risk management, prompt reporting of risk positions, and provision of advice on possible resolutions of critical issues.
Lead the process to produce timely, detailed management reports as needed for monitoring and management of all business systems and functions.
Training and Development:
Assist the training team to develop training modules, and to provide training to all the commercial team, as necessary.
Request the training team and other departments to develop training modules, and to provide training to all the departments, as necessary.
Active participation and discussion at workshops, meetings, and trainings for the commercial team.
Planning and Budgeting:
Develop annual and monthly targets, and monitor to ensure achievement of targeted results.
Lead the process to prepare a plan and budget annually, quarterly, and monthly.
Supervise the commercial team to have business’s growth, based on daily, weekly, monthly, quarterly, and annually planning and monitoring.
Supervise and lead the entire commercial team to have a proper plan, and emphasize to achieve the targeted plans.
Expansion:
Lead the process to have proper expansion, regarding geographic areas, as well as segments, products, services, channels.
Supervise and support the commercial team and other departments, for the process of new area expansion, new branch opening.
Lead the process of new products, pilots, projects, in the Institution.
Liaise and maintain a relationship with all relevant community and opinion leaders, government officials, and local authorities.
Market Intelligence:
Lead the market/competition analysis and intelligence as the base for product and service changes and development to ensure the Institution’s market competitiveness.
Job Requirements:
Proven track record in the Micro Lending/SME industry.
Demonstrated experience in business strategy.
Strong leadership skills and the ability to oversee multiple teams.
Excellent communication and decision-making skills.
Ability to develop and implement operational policies and strategies.
Experience in budget development and oversight.
Ability to identify and implement process improvements to increase efficiency and accuracy.
Ability to work in a fast-paced environment.
If you are a strategic thinker, with a proven track record of transforming operational performance and driving business growth, we would love to hear from you. This is a fantastic opportunity to make a real difference in a dynamic and growing organization. Apply now to join us on this exciting journey! We look forward to receiving your application.