Manager Student & Academic Services, Quality Assurance

Location Surabaya
Industry Sectors: Education, Professional Division
Job type: Permanent
Salary: Rp25.000.000
Contact name: May Wijaya

Contact email:
Job ref: 79233
Published: about 1 month ago

Select Headhunter is delighted to present an exceptional opportunity for a Manager of Student & Academic Services, Quality Assurance, located in Surabaya, Indonesia. Our client, a prestigious educational institution, is looking for a dynamic individual to lead and enhance their student services and academic operations. If you have a proven track record in strategic planning and quality assurance, and are eager to make a significant impact, this role is perfect for you.

Job Responsibilities

1. Service and Process Management
   - Manage international admissions systems, processes, and resources to continuously improve performance and competitiveness.
   - Manage and coordinate reviews and annual course and unit updates, projects, and compliance and quality processes relevant to student and academic services.
   - Provide specialist, expert advice, and reports to inform improvements in policies and guidelines for decision-making for a variety of audiences, including senior management.
   - Facilitate and provide a range of student engagement and support opportunities, including orientation, student clubs, student recognition, and communication.

2. Academic Operations
   - Coordinate unit and exam requirements, ensuring compliance with relevant policies and procedures.
   - Lead timetabling and unit coordination across all offerings.
   - Process advanced standing decisions, enrolment variations/amendments, and special consideration decisions.

3. Quality Assurance
   - Develop and implement quality assurance processes to monitor and evaluate the performance of academic units, ensuring they meet both university and department standards.
   - Conduct regular audits and assessments to identify compliance issues and implement corrective actions as needed.
   - Stay informed about industry best practices and regulatory requirements related to student services quality assurance.

4. Relationship Management
   - Develop and maintain collaborative working relationships with key internal and external stakeholders.
   - Represent the organization on the organization committees or in external meetings to advise stakeholders on international education and admissions standards and risk management processes.

Job Requirements:

- A degree and extensive professional administration experience in Indonesian admissions, or an equivalent combination of relevant training and experience.
- Proven experience in developing and implementing strategic planning in student and academic services, including coordinating project activities and requirements and engaging key stakeholders across faculty and university areas.
- Proven expertise in extracting and analysing data and preparing advanced statistical reports and analysis for senior management.
- Demonstrated high level analytical and problem-solving skills and ability to exercise initiative and sound judgment.
- Demonstrated high level of organisation and administrative skills, including prioritising complex work schedules and meeting deadlines.
- Demonstrated high level interpersonal and written communication skills, and experience developing stakeholder relationships, providing customer service, and drafting documentation.
- Fluent in both English and Indonesian Bahasa, with excellent written and verbal communication skills in both languages.

This is a fantastic opportunity to advance your career in a highly respected educational institution. If you are ready to take on a challenging and rewarding role, we encourage you to apply now. Join us and be part of a team that values excellence, innovation, and professional growth. Your next career milestone starts here!